Definitions
For the purposes of this Disclaimer:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to BIG C HOME SDN. BHD.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the BIG C HOME SDN. BHD., accessible from https://bigchome.com/
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Shipping Coverage
We currently provide shipping services within Malaysia only. We do not offer international shipping under any circumstances.
Orders placed with delivery addresses outside Malaysia will not be processed and may be cancelled at Our discretion.
Shipping Fees
We offer free shipping on all Orders within Malaysia. There are no additional delivery charges regardless of order size, quantity, or location within our serviceable areas.
Processing Time
All Orders are processed within a reasonable timeframe after confirmation of payment. Processing includes order verification, packing, and preparation for dispatch.
Orders are not processed or shipped on weekends or public holidays. Any Orders placed during these periods will be processed on the next working day.
Delivery Time
Estimated delivery time is within 7 working days from the date of Order confirmation and successful payment.
Please note:
- Delivery times are estimates and may vary depending on location, logistics conditions, and unforeseen circumstances.
- Rural or remote areas may experience slightly longer delivery times.
No Express or Overnight Shipping
We do not provide express, same-day, or overnight delivery services.
All Orders will follow our standard shipping timeline of up to 7 working days. By placing an Order, You acknowledge and accept this delivery timeframe.
Shipment Confirmation & Tracking
Once Your Order has been shipped, You may receive a shipping confirmation notification. Tracking availability depends on the courier service used.
We are not responsible for delays caused by courier services once the Order has been dispatched.
Delivery Issues
It is Your responsibility to ensure that all shipping information provided is accurate and complete. We are not liable for delivery failures due to:
- Incorrect or incomplete address details
- Recipient unavailability
- Refusal to accept delivery
If a parcel is returned to Us due to the above reasons, We reserve the right to cancel the Order or require additional arrangements for re-delivery.
Risk of Loss
All Goods purchased from Us are made pursuant to a shipment contract. This means that the risk of loss and title for such Goods pass to You upon delivery to the specified address.
Delays and Force Majeure
We shall not be held liable for any delays or failure in delivery due to events beyond Our reasonable control, including but not limited to:
- Natural disasters
- Transportation disruptions
- Government regulations
- Public holidays or peak seasons
Changes to This Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Any changes will be posted on the Service and will take effect immediately.
Contact Us
If You have any questions about this Shipping Policy, You can contact Us:
BIG C HOME SDN. BHD.
Address: NO.30-02, BLOK B JALAN PERMAS UTARA BANDAR BARU PERMAS JAYA 81750 MASAI JOHOR
Phone Number: 011-2092 4327
Email: bigchome@outlook.com
Website: https://bigchome.com/